Information

Appointment Times. A standard consultation (dealing with one problem) is 15 minutes. If you have multiple problems to discuss or are new to this practice, please make a longer appointment to enable your doctor to adequately deal with your concerns within the allocated time.

Medical students are frequently present for 2 weeks at a time from University of Sydney, UNSW, Wagga Rural Clinic School, Albury Clinic School or John Flynn Scholarship Program. Your GP will ask for your consent to have the student present before he sees you. If you prefer not to have a student present at your consultation please say so.

Our Practice Nurses provide basic nursing care including immunisations, wound care and other nursing duties. They attend regular professional development updating courses.

Confidentiality. The practice is committed to providing comprehensive general practice to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential. Signed consent forms are essential before any patient health information will be transferred. All electronic information is encrypted.

Billing Arrangements. For consultation fees refer to notice at reception desk. We expect payment at the time of consultation. You may pay by cash or credit card. If you have any financial hardship, please discuss this with the doctor at the time of consultation. Bulk billing is available for people who hold a current healthcare card, Veterans Affairs card, pensioners and children under 16.

Electronic Communications. Electronic communications with patients is not standard procedure, when necessary, patients can send and obtain documents in accordance with the RACGP standards.

Repeat Prescriptions. 7 days notice is required for repeat prescriptions. However, an appointment for a consultation with the doctor may be necessary. A fee of $5.00 is charged for repeat prescriptions.

Test Results. Your GP will advise when they expect the results to arrive at the practice. Due to the demand on our GP's time, patients will only be contacted if results require further action. If you wish to check your results, please call between 2.30pm and 4.30pm (weekdays).

Telephoning your Doctor. Although most problems are best dealt with in consultation, a nurse will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter required an appointment, a return phone call from the practice, or urgent advice.

Certificates. Medical certificates are legal documents. They are available only if you present for a consultation with one of our doctors. We cannot issue certificates without you actually seeing a doctor. We are not allowed to issue certificates that are back dated.

Disabled Access. Wheelchair and disabled persons access is available from the car park at the rear of the building. Ring the bell for attention. Toilet facilities are provided for patients using wheelchairs.

Reminder Systems. This practice participates in state reminder systems, example immunisation, pap smear registers, bowel and mammography screenings. If you do not wish to participate, please notify staff.

Children & Babies. A small play area is provided for children. A change table for parents with babies is also available.

Sterilisation of Equipment. All equipment used in the surgery is either disposable or is sterilised in an autoclave (as used in hospitals)

For more information regarding any of the above points, please don't hesitate to contact us here.

Feedback. Your comments on our medical services are always welcome.
If there is any way we can improve for your benefit, we will. Direct any queries to our Practice Manager. 

If you prefer, you can contact the Health Care Complaints Commission on 1800 043 159 or email hccc@hccc.nsw.gov.au